Postage, Delivery & Returns
We currently only accept orders from the UK. Once you submit your order we will give you an order number. Acceptance of your order is on receipt of your payment, and we will contact you if there is any issue with your payment. If you do not want to order online, we are happy that you contact us and place your order by email or phone. If for any reason a product in your order is not available, we will contact you with an alternative.
For all orders over £200, postage is free. Postage is also free on pet tags and standard flat funeral plates and boat signs.
All other items cost £ 2.95 (Band A) or £ 4.95 (Band B) for Royal Mail First Class postage. If you require express delivery, an additional £ 4.95 is charged. Please add express delivery at checkout. Note that 'Express' is for delivery only, and it may still take up to two weeks to dispatch your order. We use a Royal Mail Next Day Delivery or APC Overnight for our express delivery option, and this service does not include delivery on a Saturday.
The postage rate is shown in the item description. If no postage rate is shown, the rate is Band B. If multiple Band A items are chosen, the Band B rate will usually apply after 4 items. If orders have multiple postage options, the highest postage rate will apply.
Our delivery options usually take 1 to 2 days to reach you once dispatched, however we cannot guarantee this.
We aim to dispatch your order within a week of receiving payment, but will let you know if we cannot do this for any reason. All orders are dispatched using Royal Mail First Class as standard. We do offer an Express delivery via APC Overnight, but this is for postage only, and does not include Saturday delivery. If you need an item urgently, contact us to check whether we are able to help with this.
We cannot accept responsibility if orders are lost, stolen or arrive damaged in transit.
Items may be returned within 7 days for a full refund or replacement. This does not apply to engraved or personalised items. Postage and packing charges will not be refunded.